KOMY Phone

Delete your account.

How to delete your account in the “KOMY Phone” app – together with your family and everything that belongs to it in the cloud. You can do it in the app or by e-mail.

In the app

  1. Open the “KOMY Phone” app on your phone.
  2. Tap “Profil” (profile) at the bottom and enter your Komy code.
  3. In the “Konto” (account) section, tap “Familie löschen” (delete family).
  4. Confirm with “Endgültig löschen” (delete for good).

Before that, the app shows this notice: “The account, the family in the cloud and the connection to all KOMY Phones will be deleted. Whatever is stored on the KOMY Phones themselves stays there. This cannot be undone.”

Without the app: by e-mail

Write to info@komyphone.de with the subject “Konto löschen” (delete account) – from the e-mail address your account is registered with. We delete within one month and confirm it by e-mail.

What is deleted

  • Your account: e-mail address and password; if you signed in with Google, also the name from your Google account.
  • The whole family in the cloud with everything in it: appointments and timetable, chores, safe places, location and SOS alerts of the KOMY Phones, voice messages, wishes, backpack lists, settings and the pairing of all devices.
  • The random sign-in IDs of the KOMY Phones and parent phones at Google Firebase (without e-mail, without name).
  • For a second parent phone the family is gone as well. The second parent’s own account remains until it is deleted the same way.

What remains – and for how long

  • What is stored only on the devices was never in the cloud and stays there: on the KOMY Phone, for example, Komy’s memories, game progress and the emergency card – until the KOMY Phone is reset; on your phone, for example, photographed letters and the encrypted backup – until you uninstall the app.
  • The scan service’s counter only records how many photos a family sent per month – under a checksum of the family ID, without name, e-mail or photo. After deletion it belongs to no one.
  • Technical copies at our service provider Google Firebase are removed according to its retention periods.
  • Orders and invoices from our shop are not linked to this account. We keep them as long as commercial and tax law require (see the website privacy policy, in German).

Clearing the KOMY Phone too

If nothing should remain on the KOMY Phone either, reset it first and only then delete the family: in the app under Geräte (devices) → the KOMY Phone’s tile → Komy code → tab “Sicherheit” (safety) → “Kinderdaten löschen” (delete child data) or “Gerät ganz zurücksetzen” (reset device completely). Neither can be undone.

And the contract?

Deleting the account does not end a contract. You can cancel the KOMY service under Verträge hier kündigen (cancel contracts here).

More about the data: privacy policy of the KOMY service (German). Questions: me@sysea.de.